Will there be any COVID restrictions for getting into the gig?
Yes, there will be! Everyone attending must show proof of a negative lateral flow test which will be valid for 48 hours from taking it.
How do I get a lateral flow test?
The tests can be ordered free of charge and delivered to your house here, or search your postcode here to find your local pharmacy or test centre where you can collect them. Remember, the test must be taken within 48 hours of arrival at the gig.
How do I upload my lateral flow test results?
Complete the test and log your result here to be sent a confirmation email or text (it's a good idea to screenshot this, making sure you include the part with your name, date of birth and date of test in case signal is weak when you arrive at the gig). This part is very important because, if you don’t do this, you won’t have any proof to show us when you arrive, and you won’t be able to come in to the gig.
How do I prove that my test was negative?
Once you have taken your test and you have logged your results here (don’t forget to do this!) you will be asked to input your contact details and will be sent a text message and email. Once you’ve got the text or email, screenshot it, including the part which includes your name, date of birth and date of test, and then show our stewards at the gig entrances.
I don't have a smart phone or computer. How do I prove my test was negative?
You can report your results by telephone to 0300 303 2713 (if in Scotland) or 119 (England, Wales, and Northern Ireland). You will then be sent a text and email which can be presented at the entrance to the gig.
So, when should I actually take the test?
You should take the test no more than 48 hours before attending. This could be before you leave the house on the day of the gig or the night before.
I have been told that any test taken within 90 days of testing positive or after having COVID will make my test result positive. What should I do?
This advice only relates to PCR tests - not Lateral Flow Tests which is what you need to take for the gig. Repeating a PCR test within 90 days of a positive result is not recommended for the general public, unless you develop new symptoms.
I’m travelling from England, what do I need to do?
If you’re travelling from England, you will need to log a negative lateral flow test here or by presenting a negative lateral flow test result via your NHS COVID Pass. Just like your Scottish pals, you’ll get a text or email which you should screenshot, including the part which shows your name, date of birth and date of test, then show it to the Stewards when you arrive.
I’m a non-UK resident, travelling from outside the UK, what do I need to do?
If you’re joining us from overseas, you are advised to collect a box of Lateral Flow Tests from a pharmacy or walk in test centre when you arrive in Scotland which are free of charge. Search the postcode of your accommodation here to find the local pharmacy or test centre where you can collect them when you arrive in Scotland. You should then do the same as your Scottish pals - complete the test and log your result here to be sent a text message and email (make sure you screenshot it, including the part which shows your name, date of birth and date of test to show our Stewards when you arrive!). When you are asked to input your address, please insert the address of the hotel or accommodation which you are staying at in Scotland.
Right so, I’ve done all the testing and it’s come back positive. What do I do now?
I’ve been told to self-isolate over the time I was supposed to come to the gig. What do I do?
If you were supposed to attend the gig over the period you’ve been asked to self-isolate or you have been identified as a close contact of someone who has tested positive, you will not be allowed to attend the gig so please act responsibly and follow the advice of NHS Test and Protect – stay at home to protect your fellow gig goers and the wider community.
What should I do if I am contacted by NHS Test & Protect while I am at the event?
If you are contacted or "pinged" by NHS Test and Protect whilst you are at the event, you should leave immediately, return to your home or place of residence, self isolate and book a PCR test within 48 hours.
Should I take my lateral flow test when I arrive onsite?
No, please don’t travel to the event until you have taken your test, uploaded the results and have proof that it’s negative. There aren't any facilities onsite to take the test so if you don’t have proof of a negative test when you arrive, you won’t be able to enter the event until you have done a test and have the negative result. Remember the results are only valid for 48hours!
Do we still need to wear face coverings?
By law you must wear a face covering in most indoor public spaces in Scotland. We would recommend, in line with the Scottish Government advice, that you wear a face covering when on public transport, whilst queuing for food and drink or to enter the site, and also when queuing for the toilets/inside the toilets. You don’t need to wear a face covering whilst eating, drinking or dancing though. There are other exemptions to wearing a face covering which you can find here.
Some people will prefer to continue to wear a face covering so please respect other people’s choice to continue to do so.
Will we need to physically distance from others during the event?
All restrictions on physical distancing have been lifted however, please respect others who may wish to continue to physically distance.
I’m feeling quite anxious about being in large crowds again. Will there be space for me to chill out?
Yes! If you need a safe space, are feeling overwhelmed or require support mentally or physically, our expert welfare team and St Andrew's First Aid teams are here to help. They have fully trained, experienced and caring helpers who will be able to assist you. You will find their locations on the event map.
We have Welfare Hubs located at each of the three entrances to the gig plus numerous points inside. If you're not sure of the location, please ask one of our many Stewards who will be able to take you to these points. Likewise, if you think you're overwhelmed or have over done it and need a time out, they will provide you with a safe space to de-sensitise and sober up.
Our new Wellbeing Area inside the gig site near the West Entrance is also a dedicated space where you can chill, chat, and get support from our onsite volunteers from Crew 2000 and the Samaritans.
Can I wash my hands at the event?
Of course! We would recommend you do this often throughout the day. Handwash stations will be located close to the toilets throughout the site.
Am I allowed to bring my own hand sanitiser or will this be provided?
We encourage everyone to bring their own personal hand sanitiser (no larger than 30ml) but, as always, we will provide hand sanitiser stations throughout the site.
Do I need to take a test after the event?
In line with the Scottish Government recommendations, we would encourage everyone to continue to take lateral flow tests regularly after the event.
What’s the deal with travel? How do I get there?
Please use public transport if you feel confident enough to do so but be aware that there is planned disruption across the ScotRail network. There are plenty of bus stops, train stations and the underground within walking distance. The Scottish Government publish guidance on COVID mitigation on public transport which you can find HERE. We’ve also created some walking routes for you which are available HERE.
Where is the best place to get dropped off?
If you are being dropped off, head for the Glasgow Green Football Centre. When arranging pick up points, you can see the best places HERE. We recommend using these areas and getting the person picking you up to use the whats3words app to show you exactly where they are.
How do we enter the festival?
There are three entrances to the site – the West Entrance, the East Entrance, and the VIP Entrance (for VIP ticket holders only!). You can find these marked on our site map HERE or use the what3words address to take you there. As always, make sure you have proof of a negative lateral flow test taken within 48 hours of coming on site to show security when you arrive along with your ticket. CCTV and Search Dogs will be in use and you will be refused entry if found with flares, smoke canisters or drugs and you will risk being arrested! Please be prepared for delays on entry for bag searches and ticket checks.
West Entrance - ///safe.icon.fries
East Entrance - ///vets.yards.wins
VIP Entrance - ///grow.pushes.kite
What’s the best time to arrive?
You should definitely arrive well before the first act you want to see is on stage. Box offices open at 3pm and gates open at 4pmm. As always, make sure you have proof of a negative lateral flow test taken no more than 48 hours ahead of arrival to show security when you arrive along with your ticket.
East box office and Accessible Customer wristband exchange - ///class.sample.goals
West box office - ///pinks.socket.finds
VIP box office - ///pine.normal.across
What ID do you accept?
See a full list of accepted ID HERE. Please remember, photocopies of ID will not be accepted, it must be original documents.
CCTV and Police Dogs will be in use and you will be refused entry if found with flares, smoke canisters or drugs and you will risk being arrested! Please be prepared for delays on entry for bag searches and ticket checks.
What's the latest time I can gain entry to the site?
Surely you would want to be there for as long as possible so you're not missing out on any bands!? We'd always suggest making sure you are arriving in plenty time before the act you want to see goes on stage but bear in mind the Box Office will close at 9pm each night. As always, make sure you have proof of a negative lateral flow test taken no more than 48 hours ahead of coming on site to show security when you arrive along with your ticket.
What time does the gig end?
The curfew is 11pm, so around then.
I have requested a PA/Companions Ticket and Accessible Facilities access. Where do I get my PA ticket and Platform/Facilities wristband?
If you have a General Admission Ticket, you will be required to visit the East Entrance Box Office to collect your wristband.
If you have a VIP Ticket, you will be required to visit the VIP Entrance Box Office.
East box office and Accessible Customer wristband exchange - ///class.sample.goals
VIP box office - ///pine.normal.across
I've got a question about Accessible Access and Facilities at the Festival. How do I do this?
You can have a chat with our wonderful Accessible Team. Just drop them an email on firstname.lastname@example.org
I need to bring medication – is this ok?
Absolutely – just make sure it’s in the original packaging with prescription sticker attached to the box or you have your doctor’s note. If you need to bring in large amounts of medication you can have a chat with our wonderful Accessible Team. Just drop them an email on email@example.com
I've not bought a ticket yet. Can I buy on the day?
WHAT?! Why have you not bought your ticket yet! We'll forgive you if you come down to the Box Office on the day from 3pm. Tickets subject to availability.
What if I’m arriving at a different time to my friends but I have their mobile ticket in my Ticketmaster account?
If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here.
I have another ticketing question…
Check out all our ticketing info HERE or contact your point of purchase directly.
Can I upgrade my ticket to a VIP ticket?
You sure can – live that VIP life! Just contact your ticket outlet to arrange this.
How do I pay for food and drink?
We are going cashless on site this year so no cash will be accepted at the bars, food vendors, merchandise stalls, etc. Everything must be paid for using your bank card or contactless.
What CAN I bring?
Bags smaller than A3 size, blankets, cameras, cigarettes, dancing shoes, ear plugs, hand sanitiser, hats, lip balm, make up, smiles, sunscreen, sunglasses, an empty bottle no bigger than 500ml (not a fancy reusable one though!), wipes and more! Check out the next question…
What CAN’T I bring?
No chairs, professional cameras, drugs, flares (you’ll get charged by the Police), glass or metal/hard plastic bottles, smoke canisters (you’ll get charged by the police), flags, selfie sticks, umbrellas, weapons, frisbees/boomerangs. See a list of prohibited items HERE. CCTV and Search Dogs will be in use and you will be removed from the site if found with flares, smoke canisters or drugs (you will also risk being arrested!) Please be prepared for delays on entry for bag searches and ticket checks.
What will the weather be like?
It’s Scotland in September… who knows? Best to keep an eye on weather apps so you are prepared. But, as we say, it is Scotland so always remember to bring a mix of sunscreen and sunglasses as well as your warm jacket and waterproofs.
Will there be sunscreen available?
There won’t be any available to buy but you can bring your own with you. If the weather turns ‘taps aff’ and you’ve been caught short, head over to the Welfare Tent and they’ll try and sort you out.
Will there be ATM’s on site?
No, there won’t be any ATM’s on site.
We are going cashless on site this year. This means that no cash will be taken at the bars, food vendors, merchandise stalls, etc. Everything must be paid for using your bank card or contactless.
Will there be a lost and found where I can look for something I’ve lost?
Try and hold on to your things when you’re here so you don’t end up losing anything. Also, don’t bring anything valuable! If you do lose something though, you should contact Police Scotland on the Monday following the event.
Will there be a site map?
There already is!
Is there anywhere I can charge my phone?
Have you been taking too many videos again? Put the phone down and enjoy the gig! But, we can’t have you losing your pals and not been able to find them (or updating your Insta story!) so Charge Candy will have phone charging facilities available for you to get a quick power up.
Can I leave the event and come back later?
There are no pass outs so you will not be allowed to come back through the gates if you leave the site on the day you are attending. If you find yourself needing to take a break away from the crowds, you can head over to our welfare tent where you can take time to chill out.
Can I get water onsite? Can I bring a re-useable water bottle?
Yes! And kind of…! As part of our sustainability commitments, we have increased the amount of water points we have onsite this year and ask that everyone brings an empty 500ml bottle of water with them to refill throughout the day. Please don’t bring your fancy metal or hard plastic water bottles as these won’t be allowed onsite – think a bottle you’d buy from the fridge in a shop. We will have bottles of water available at all bars and concessions for you to purchase if you forget to bring an empty one with you so, remember to hold on to it and refill throughout the day.
Don’t forget to take your empty bottles to the Cup & Bottle Refund Points located throughout the site to get your money back for recycling – 10 cups/bottles = £1!
What are you doing to be more environmental friendly?
We’re not the only ones who play a part in making events more environmentally friendly – you guys have a huge part to play to and as always, we’re super grateful for you helping!
One thing we need help from you on is to help us improve our recycling by using the correct bins for your rubbish. We will have clearly labelled recycling and composting bins throughout the event so please make sure you’re checking out the signage to see what needs to go in which bin for example, the containers you’ll get your chips, cheese and curry sauce in (a firm favourite in Glasgow!) are all compostable so make sure you pop these in the compostable bins.
Is the Cup & Bottle Refund Point making a return?
It sure is! Every bottle or cup that is used will have a “deposit” added to it. For every cup or bottle that you return to the Refund Points to be recycled, you will get money back! 10 cups/bottles = £1!